PassportPassport number does not match the bio page
A mistyped letter, zero, or spacing difference can make the application inconsistent with the passport.
Example: Entering O where the passport prints 0.
What to do: Compare the value with the passport bio page and MRZ, then correct it before certification.
PassportNames are entered differently from the passport
Missing surnames, transposed given names, or omitted punctuation can create an identity mismatch.
Example: Using a nickname instead of the printed given name.
What to do: Use the names exactly as printed on the passport bio page.
PassportPassport validity needs attention
An expired passport or inconsistent expiry date prevents safe preparation.
What to do: Check the expiry date and official passport requirements before continuing.
EligibilityA prior visa or ESTA refusal is overlooked
Prior refusals and entry decisions require careful, truthful answers and may need expert or legal guidance.
What to do: Review the exact question and records; do not guess or omit a prior event.
EligibilityRestricted travel or dual nationality is missed
Country-specific dates and exceptions can affect Visa Waiver Program eligibility.
What to do: Use the current official guidance and provide complete travel and nationality details.
TravelThe planned activity does not fit ESTA travel
Work, study, or immigration intent may require a visa route instead of ESTA.
What to do: Pause checkout and review the appropriate official visa route.
TravelThe planned stay is close to the program limit
A near-limit stay or repeated travel may require additional review of purpose and circumstances.
What to do: Confirm dates and purpose, and seek qualified advice when circumstances are unclear.
PaymentOfficial and assistance fees are confused
The official application fee and the optional assistance service fee are separate lines.
What to do: Review the itemized quote before payment and use the official site if you do not want assistance.